Term's & Conditions

Effective Date: [17 April 2026]

​Welcome to Chandra Nainital Stay. By accessing our website and using our booking services, you agree to comply with and be bound by the following terms and conditions.

​1. Nature of Service

​Chandra Nainital Stay is a travel consultancy and booking agency. We act as a third-party facilitator (Middleman) between the customer and the service providers (Hotels, Homestays, Resorts). We do not own or manage the properties listed on our website.

​2. Booking and Payments

​All bookings are subject to availability at the time of reservation.

​To confirm a booking, a partial or full advance payment may be required as per the hotel’s policy.

​Rates displayed on the website are subject to change based on seasonality and availability.

​3. Accuracy of Information

​While we strive to provide accurate descriptions and photos of the properties, the actual room or services may slightly vary. We rely on the information provided by the hotel owners and are not liable for any discrepancies.

​4. Limitation of Liability

​Chandra Nainital Stay is not responsible for any loss, injury, or damage to person or property during the stay.

​We are not liable for any deficiency in service provided by the hotel (e.g., electricity issues, food quality, or staff behavior). However, we will assist you in communicating your concerns to the management.

​We are not responsible for delays or cancellations due to natural disasters, landslides, or road blocks in the hilly regions.

​5. User Responsibilities

​Guests must carry valid Government-approved ID proof (Aadhar Card, Passport, etc.) for check-in.

​Any damage caused to the property during the stay will be the sole responsibility of the guest and must be settled directly with the hotel.

​6. Governing Law

​Any disputes arising out of the use of our services shall be subject to the jurisdiction of the courts in Nainital, Uttarakhand.

​7. Changes to Terms

​We reserve the right to update these terms at any time without prior notice. Continued use of our website constitutes acceptance of the revised terms.